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Terms & Conditions

Shipping and Delivery Policy  
In stock and ready to be shipped items will be sent next business day.                                                                              
All other orders will be dispatched within 1-2 business days and delivery times are estimated at between 2-7 business days depending on your location within Australia.

Freight
Free shipping all orders over $399 exclude W.A/N.T./F.N.Q.
All freight gst inclusive

Customer Service Policy
MD Fasteners is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
All images are a representative of the products for sale and some may differ slightly from the product supplied.

Refund Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty.                        

Privacy Policy
MD Fasteners is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter and to personalise your shopping experience with us; that's all. MD Fasteners uses cookies to allow you to maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from MD Fasteners only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.


Security Policy
When purchasing from MD Fasteners your financial details are passed through a secure server using the latest 168-bit SSL (secure sockets layer) encryption technology.168-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us